Clickpath: Build Your Marketplace > Communications
Builtfirst sends emails to your buyers (founders) and sellers (vendors) from no_reply@builtfirst.com. You can customize this by adding your preferred email and its corresponding domain. This setup only takes a few minutes in Builtfirst, but does require several steps within your email client (such as GoDaddy, Google, AWS, etc).
⚠️ To complete the Domain section, you will need access to your email provider's admin settings.
Navigation
You can find this page by navigating to to Build Your Marketplace > Communications via the lefthand menu.
Sender Email Addresses
In this section, add the email address(es) you want to send Builtfirst notifications from.
There is no limit to how many addresses you can add in this section. However, you must authenticate each domain you wish to use individually.
Domains
This is where you'll tell us which domains you want to use. Each domain must be authenticated (i.e. verified) before emails can be sent from your designated address(es).
Some of the most common email providers are:
How to Authenticate Your Domain
Follow the 3-step instructions to authenticate the domain for your selected email provider. Keep in mind that these steps can only be completed by someone that has administrator permissions with that provider.
Step 1
Step 2
Step 3
Next Steps
Once your address has been added and domain authenticated, you're finished with this page. All that's left is to select which notifications should come from your new address.
In the lefthand menu, go to: Marketplaces > Communications > Communications tab
Select Your Sender
Use the communications table to review each email and what triggers them. The action menu will show you 3 options for customization:
Edit Email Template - edit the email title, contents, and/or sender
Set Channels - choose whether notifications will send via direct email, zap, or webhook
Activate/Deactivate - turn notification on or off for the entire marketplace
Click Edit Email Template to view settings specific to that notification. The "Send From" dropdown will show you which custom domains that messages can come from and will indicate whether they require authentication.
Changes made on this page go into effect immediately after saving and publishing. The next time a notification is triggered, it'll send from the domain you've selected (if not disabled).
Curious about the other fields on this page? Check out this guide on Marketplace Communications.
Troubleshooting
Emails are not sending from your custom domain
Make sure that your domain is still authenticated
Make sure that your domain is still authenticated
Revisit the Communications page to check the status.
We'll also send you an email notification if an existing domain is no longer connected. In the meantime, any notification mapped to that email address will remain in a "pending" status and will not send.
Your previously added domain has been reverified (re-authenticated), but emails are not sending from your custom sender
Double-check your Email settings
Double-check your Email settings
Revisit the Emails tab to confirm your custom sender again. Settings may reset after your domain fails authentication.